Effective Date: September 29, 2026

Free Your Mind respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through FreeYourMind.LA, including our contact features and online store.

This policy applies to website and shopping information. Information collected in connection with counseling services may be subject to separate privacy notices, consent forms, professional obligations, and applicable confidentiality laws.

Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Your name, email address, telephone number, and information you voluntarily provide when contacting us.
• Order information: Billing and shipping addresses, products purchased, payment status, and communications about your order.
• Account information: Information you provide when creating or managing a customer account, if that feature is available.
• Technical information: Information such as your IP address, browser type, device information, and website activity that may be collected through hosting logs, cookies, or enabled website features.

Please do not submit sensitive health information, treatment history, Social Security numbers, or insurance details through ordinary website forms, store order notes, public comments, or email. Contact us to ask about an appropriate method for communicating sensitive information.

How We Use Your Information

We use personal information as needed to:

• Respond to questions and requests.
• Communicate about service availability and appointment inquiries.
• Process purchases, arrange delivery, and provide customer support.
• Maintain customer accounts, where available.
• Operate, maintain, troubleshoot, and protect the website.
• Maintain appropriate business records and meet applicable legal obligations.

Submitting an inquiry or purchasing a product does not automatically establish a counseling relationship.

Providers and Information Disclosed

We disclose personal information as needed to operate our website, respond to communications, process purchases, fulfill orders, or meet applicable legal obligations.

This may involve our website hosting provider, email provider, and payment or delivery providers used for an order. These providers may process information relevant to the services they provide.

Payment information is handled through the payment service used at checkout. The information available to Free Your Mind depends on the payment method and service used.

We do not provide personal information to third parties for their independent marketing purposes.

Where legally permitted or required, information may also be disclosed to comply with legal obligations, address fraud or security incidents, or protect rights and safety. Additional restrictions may apply to counseling and Substance Use Disorder records. This policy does not authorize disclosures prohibited by applicable law.

Sale, Sharing, and Targeted Advertising

Free Your Mind does not sell personal information or share it for cross-context behavioral advertising. We do not use personal information for targeted advertising.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping carts, account access, security, and user preferences.

You can manage or disable cookies through your browser settings. Restricting certain cookies may affect the functionality of the website, including shopping and account features.

Our public website pages may be indexed by Google and other search engines. Your use of those search services is governed by their own privacy policies. Search indexing does not, by itself, mean that Google Analytics is installed on this website.

Privacy Signals and Requests

We do not sell personal information or share it for cross-context behavioral advertising, regardless of your browser’s privacy settings.

You may email susanellis0413@gmail.com with questions or requests concerning your personal information. An email request does not automatically disable cookies or other website technologies on your device. You can manage those technologies through your browser settings.

Retention of Information

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, fulfill orders, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.

Retention depends on the type of information, the purpose for which it was collected, and applicable recordkeeping requirements. Information may remain in backup systems until those backups are replaced or deleted through the normal backup cycle.

Counseling records are handled separately and retained according to applicable professional and legal requirements. A request to delete website information does not necessarily require deletion of records that must legally be retained.

Security

We take reasonable measures appropriate to the information we handle to protect it against unauthorized access, use, alteration, or disclosure.

No internet transmission, website, email service, or electronic storage system can be guaranteed completely secure. Please use care when deciding what information to submit online.

Ordinary email and website contact features should not be assumed to be appropriate for confidential clinical communications. Contact us before sending sensitive information.

Your Choices and Privacy Requests

You may contact us to ask about personal information you have provided, request a correction, or request deletion. Depending on applicable law, you may have additional rights concerning access to or use of your personal information.

We may need to verify your identity before responding. Certain information may need to be retained because of legal requirements or other permitted exceptions.

Requests concerning counseling records will be handled under the laws and procedures applicable to those records. Please avoid including sensitive information in your initial request.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

Children under 13 should not submit contact forms, create customer accounts, or provide personal information through website features. A parent or guardian may contact us using their own information to ask about available services.

If you believe a child under 13 has provided personal information through this website, please contact susanellis0413@gmail.com so we can investigate and take appropriate steps, including deleting information where required.

Counseling Information and HIPAA

This website Privacy Policy does not replace any Notice of Privacy Practices or other confidentiality notice required for counseling services.

Where HIPAA or other health privacy laws apply, information collected in connection with counseling is handled according to those requirements and the practice’s applicable notices and consent documents.

The website, online store, and ordinary email should not be assumed to be HIPAA-compliant channels for submitting health information. Contact Susan Ellis to ask about the appropriate communication process and any applicable privacy notice.

Links to Other Websites

Our website may contain links to outside websites or resources. Those websites have their own privacy policies and practices.

We encourage you to review their policies before providing personal information. Free Your Mind does not control the privacy practices of external websites.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. Updates will appear on this page with a revised effective date.

Where additional notice is required by law, we will provide it.

Contact Us

For privacy questions, concerns, or requests:

Free Your Mind
Privacy Contact: Susan Ellis
Email: susanellis0413@gmail.com
Phone: (818) 434-6862
Website: FreeYourMind.LA