Effective Date: September 29, 2026

These Terms and Conditions govern your use of FreeYourMind.LA and purchases made through its online store. In these terms, “Free Your Mind,” “we,” “us,” and “our” refer to the practice and website operated by Susan Ellis.

Please review these terms before using the website or placing an order. When you agree to these terms during checkout or another website process, they apply to that interaction to the extent permitted by law.

Website Information

Free Your Mind provides information about Substance Abuse and Mental Health support, counseling services, recovery, and related resources and products.

Website articles, resources, images, and other content are provided for general educational purposes. They do not constitute a personalized assessment, diagnosis, medical advice, or treatment plan.

Do not disregard professional advice or delay seeking care because of information on this website. Consult an appropriately qualified healthcare professional about your individual needs.

Counseling Services and Professional Scope

Susan Ellis, referred to as Susie throughout this website, is described in the practice materials as a CADC II Certified Counselor.

Services are limited to the practitioner’s qualifications and authorized scope of practice. Descriptions of support for particular concerns do not represent a claim of an additional professional license.

Service availability and suitability may depend on your needs, your physical location, applicable legal requirements, and the practitioner’s scope of practice. When appropriate, services outside that scope may require referral to another professional or a higher level of care.

Establishing a Counseling Relationship

Viewing this website, submitting a contact form, sending an email, requesting an appointment, or purchasing merchandise does not automatically establish a counselor-client relationship.

Counseling services begin only after the practice has accepted you for services and applicable intake, consent, and service requirements have been completed.

Fees, scheduling, cancellations, confidentiality, and other counseling arrangements will be addressed in the applicable service agreement. These website terms do not replace that agreement or any required privacy notice.

Virtual Services

Virtual services are subject to suitability, availability, technology requirements, and applicable jurisdictional rules. Services are not necessarily available in every location.

Your physical location at the time of a session may affect whether services can be provided. Any applicable telehealth consent materials will explain privacy considerations, technology limitations, connection failures, and emergency arrangements.

Emergencies and Crisis Support

This website, its contact forms, email, and online store are not emergency services. Messages may not be reviewed immediately.

If you or someone else is in immediate danger in the United States, call 911 or go to the nearest emergency department.

For suicide or emotional crisis support in the United States, call or text 988, or visit 988lifeline.org.

Outside the United States, contact your local emergency or crisis service.

Online Store Purchases

Product descriptions, prices, availability, and applicable charges are presented on the product and checkout pages. Please review your order and total charges before submitting payment.

You agree to provide accurate billing, shipping, and contact information and to use a payment method you are authorized to use.

Prices and availability may change for future orders. If a material pricing or product-description error affects your order, we will contact you to resolve it rather than charge an increased amount without your agreement.

If an order cannot be fulfilled, we will notify you and provide any refund required by law.

Purchasing merchandise or educational resources does not include counseling services unless expressly stated in the purchase description.

Shipping and Delivery

Shipping options, charges, restrictions, and any stated processing or delivery estimates should be reviewed before purchase.

If we cannot ship physical merchandise within the applicable timeframe, we will notify you and provide the opportunity to accept a revised shipping timeframe or cancel for a refund, as required by law. Federal Trade Commission

Please contact us if an order arrives damaged, contains an incorrect item, or has not arrived as expected. Include your order number and a description of the issue. Do not include sensitive health information.

Returns, Refunds, and Order Cancellations

Any purchase-specific return conditions, cancellation deadlines, or restrictions will be disclosed before purchase. These may vary by product type.

To request a return, refund, or cancellation, contact susanellis0413@gmail.com with your order number and the reason for your request.

Nothing in these terms limits your rights concerning defective, misdescribed, or undelivered goods, or any other consumer rights that cannot legally be waived.

Counseling appointment cancellations and refunds are governed by the applicable counseling service agreement rather than the merchandise provisions of these terms.

Products and Results

Merchandise and educational resources are not substitutes for professional care. They are not represented as medical treatments.

Individual experiences and outcomes vary. Website content, service descriptions, testimonials, and products do not guarantee recovery, symptom improvement, or any particular result.

Responsible Website Use

You agree not to:

• Use the website for fraud or unlawful purposes.
• Submit threatening, abusive, or unlawful material.
• Attempt unauthorized access to accounts, systems, or personal information.
• Interfere with website security or functionality.
• Impersonate another person or provide misleading information.
• Submit another person’s confidential information without appropriate authority.

If customer accounts are available, you are responsible for protecting your login credentials and notifying us of suspected unauthorized use.

Privacy and Sensitive Information

Our Privacy Policy explains how website and shopping information is handled.

Please do not submit sensitive health information, treatment history, Social Security numbers, or insurance details through ordinary website forms, public comments, product reviews, store order notes, or email.

Contact us to ask about an appropriate method for communicating confidential information. Ordinary website and email features should not be assumed to be HIPAA-compliant communication channels.

Nothing in these terms authorizes disclosure of confidential records contrary to applicable law or waives your privacy rights.

Intellectual Property

Website text, branding, designs, images, and other materials owned by Free Your Mind or used with permission are protected by applicable intellectual property laws.

You may view and use website content for personal, noncommercial purposes. Copying, redistributing, modifying, or commercially using protected content requires permission unless expressly authorized or otherwise permitted by law.

Third-party names, trademarks, and materials remain the property of their respective owners.

External Links

Links to other websites and resources are provided for convenience. Free Your Mind does not control their content, availability, services, or privacy practices.

A link does not guarantee the accuracy of an external resource or constitute an endorsement of every statement or service it offers.

Website Availability and Liability

We make reasonable efforts to maintain accurate website information, but content may contain errors or become outdated. Website access may be interrupted by maintenance, technical problems, or circumstances beyond our control.

To the extent permitted by law, Free Your Mind is not responsible for losses resulting from website interruptions or reliance on general educational content as individualized professional advice.

Nothing in these terms excludes liability that cannot legally be excluded, limits applicable professional duties, or waives your statutory consumer or privacy rights.

Changes to These Terms

We may update these terms as the website, services, products, or legal obligations change. Updates will appear on this page with a revised effective date.

Changes will apply prospectively and will not retroactively alter completed purchases or existing counseling agreements without an appropriate legal basis or agreement.

Contact Us

For questions about these terms, website use, or store purchases:

Free Your Mind
Contact: Susan Ellis
Email: susanellis0413@gmail.com
Phone: (818) 434-6862
Website: FreeYourMind.LA